Welcome to the JewelsCraze Help Center. Below you'll find answers to the most common questions about our products, services, and policies.
Q1: How do I place an order?
A: Simply browse our designs, customize your jewelry (if applicable), and proceed to checkout. You can also place an order by contacting our support team for personalized assistance.
Q2: Can I customize my jewelry design?
A: Absolutely! At JewelsCraze, we specialize in custom jewelry. You can choose your metal, gemstone, engraving, or even share your own design. Just fill out our custom order form or reach out directly.
Q3: Do you offer CAD or design previews before manufacturing?
A: Yes! Once your custom order is confirmed, we provide a CAD (Computer-Aided Design) preview for approval before production begins.
Q4: How long does it take to receive my order?
A: Standard designs ship within 3–7 business days. Custom orders may take 10–21 business days, depending on complexity. You'll receive tracking information once the item ships.
Q5: Do you offer international shipping?
A: Yes, we ship worldwide. Shipping costs and delivery times may vary by country.
Q6: Is my package insured during transit?
A: Yes, all packages are fully insured until delivered to your doorstep.
Q7: What payment methods do you accept?
A: We accept major credit/debit cards, net banking, UPI, PayPal, and select EMI options.
Q8: Are prices inclusive of taxes?
A: Yes, all prices shown include applicable taxes unless stated otherwise during checkout.
Q9: What is your return policy?
A: Ready-made products can be returned or exchanged within 7 days of delivery. Custom orders are non-refundable but may be eligible for modifications.
Q10: Do your products come with a warranty?
A: Yes! All JewelsCraze jewelry is covered under a 1-year warranty for manufacturing defects. It does not cover accidental damage or normal wear and tear.
Q11: What materials do you use?
A: We use certified gold (14K/18K), silver (925 sterling), and conflict-free diamonds and gemstones. You can find product-specific details on each item page.
Q12: How should I care for my jewelry?
A: Store your jewelry in a dry place, avoid contact with chemicals or perfumes, and clean gently with a soft cloth. For more tips, visit our Jewelry Care Guide.
Q13: How can I contact customer support?
A: You can reach us via:
📞 Phone: +91-XXXXXXXXXX
📧 Email: support@jewelscraze.com
💬 Live Chat: Available Mon–Sat, 10 AM to 7 PM IST
Q14: Do you offer in-person consultations?
A: Yes, by appointment only at our design studio. Virtual consultations via Zoom/WhatsApp are also available for outstation customers.
